إختصاصي المعلومات ودوره في تحقيق جودة الخدمات المكتبية الجامعية :دراسة ميدانية بالمكتبة المركزية جامعة الحاج لخضر باتنة

Abstract

The current age we live in today is characterized by a flag, knowledge and trading information quickly and enormous quantity, making us as human beings and as natural persons as moral persons. , And choosing a system to assess and evaluate these activities, this system is the quality system, although there is this system in a different field, libraries adopted this atmosphere and circulate their principles on their employees. Our study came to target to identify the application of this system in the library, whether the services provided or evaluating the information specialist in quality, and an element of success or failure of this system, which was quickly deployed among the special university libraries. And to reach the most important goals we have developed a plan of action that includes three doors, the program and is the systematic aspect of the study. Two chapters, chapter, contained the quality of office services: mechanisms and elements, and chapter II specialist information between vocational and quality performance. The field side is in the field of field study and Jat to explain to us the importance of quality and application of office services, which we have chosen the descriptive approach to accurate the objectives of the study. The study has already found the features of quality in the library under study It is a sense of reflection overcoming the situation which means marginalizing the application of quality and attempt to develop the working person in the library.